Return Window
Joys Box offers a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since delivery, we are unable to offer a return or refund unless required by law.
Return Eligibility
To be eligible for a return, your Joys Box item must meet these conditions:
- The item must be brand new and unopened, in the same condition that you received it.
- The item must be unused, with tags attached, and in its original packaging.
- You must provide proof of purchase, such as an order number or order confirmation email.
- Items that have been opened, used, worn, washed, altered, or are missing original tags and packaging are not eligible for return.
- Products marked as final sale or clearance at the time of purchase are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return
To start a return, contact Joys Box support with your order number, the email address used at checkout, and the reason for return. We will review your request and provide return instructions, including the return shipping address when the request is approved.
- All returns must be sent by mail.
- Do not send items back without contacting us first.
- Unauthorized returns may not be accepted or processed.
- We may ask for photos of the item or packaging before approving the return.
Return Shipping Costs
Customers are responsible for actual return shipping costs unless the return is caused by a Joys Box fulfillment error or a damaged or defective item.
- Return shipping costs are non-refundable.
- If we sent the wrong item or the product arrived defective, Joys Box will cover the return shipping cost.
- We recommend using a trackable shipping service because we cannot guarantee receipt of items sent without tracking.
Refund Process
Once we receive and inspect your return, Joys Box will notify you whether the refund is approved or declined.
- If approved, your refund will be issued to your original payment method within 5-7 business days.
- Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to appear in your account.
- We will email you when the refund has been processed or if additional information is needed.
Order Cancellations
You may request cancellation before an order has been processed or dispatched. Because many Joys Box items are prepared quickly after payment confirmation, please contact us as soon as possible with your order number.
- If the order has not entered fulfillment, we will cancel it and issue a full refund to the original payment method.
- If the order has already shipped or has been handed to the carrier, it may no longer be cancellable. You may request a return once the item is delivered.
Damaged or Defective Items
If your item arrives damaged or defective, contact Joys Box support within 7 days of delivery with photos of the issue and your order number. We will arrange a replacement or a full refund at no additional cost to you.
Non-Refundable Situations
Joys Box may decline a refund in these situations:
- The item is returned after the 30-day return window has closed.
- The item has been used, worn, washed, altered, or is no longer in its original condition.
- The item was marked final sale or clearance when purchased.
- The customer provided incorrect shipping information and the order was delivered to the provided address.
- The requested refund relates to third-party payment fees, bank fees, foreign exchange differences, or account restrictions outside our control.
Chargebacks and Disputes
If you open a payment dispute with your bank, card issuer, or payment provider, Joys Box may be required to respond through that provider instead of processing a direct refund. Contacting us first is usually the fastest way to resolve an order issue.